Shipping
You can request delivery of any product in My Bags within 7 days of opening it. We ship to addresses in the United States. Shipping is free for products with a Market Value of $150 or more; otherwise a flat $15 fee is shown before you confirm. We aim to dispatch within 7 business days and show the carrier and tracking number in the app once the product has shipped.
If a product arrives damaged, is not the product you were shown, or does not arrive within 30 days of the shipping date, email us within 7 days of delivery or of the expected delivery date. Include the product and, if you have it, the tracking number.
Selling back
Instead of shipping a product you can sell it back to us for the amount shown in the app. The proceeds are added to your credit balance and can be spent on bags and shipping. Eligible sell-back proceeds may be withdrawn using the payout methods available for your account and location, subject to verification, review and approval. The current standard withdrawal processing fee is 2%, deducted from the requested amount. The applicable fee and net payout are shown before you confirm; selling back alone does not send a payment. A product that has been neither shipped nor sold back 7 days after its opening is sold back automatically.
Unspent gift cards, gift codes and promotional credit cannot be cashed out directly, except where required by law. Once spent on a bag opening, that credit is consumed. The full proceeds of a subsequent sell-back can be withdrawn; any unspent gift or promotional balance stays restricted. See Section 7 of the Terms for eligibility and withdrawal rules.
Payments and refunds
Top-ups you have not spent can be refunded to the original payment method. Email us from the address on your account; a refund normally appears within 10 business days. Top-up refunds are separate from sell-back withdrawals. The withdrawal processing fee does not apply to these refunds, cancelled-order refunds or legally required cash redemptions. Contact support for a gift-card cash redemption required by law. If a payment was taken and your credit did not arrive, email us with the date and the amount.
Deleting your Orrie Bag account
Sign in, open Profile, choose Privacy & Data, then Delete account. Deletion is permanent and ends access to your credit and vault. Request shipping for products you want delivered first. Deletion does not automatically refund or withdraw your balance. Support remains available for outstanding orders, unspent top-up refunds and eligible withdrawals under the Terms, including after deletion; you do not have to contact support before deleting.
To request account and associated data deletion without installing or opening the app, email support@orriebag.com with the subject Delete my Orrie Bag account, preferably from the email address associated with your account. We will verify that the account belongs to you before processing the request. Do not send passwords, payment-card details or bank credentials.
Deletion removes your profile and saved shipping details and ends your sign-in session. Some transaction, order, fraud-prevention and other records are retained for the purposes and periods described in Section 5 of our Privacy Policy. You can also use the email link above to ask about deletion of associated data or retained records.
Feedback
Ideas for features, brands you would like to see and anything that did not work as you expected are all welcome at the same address, or in the app under Support and Feedback.
Who we are
El Camino Studio LLC
8 The Green, Suite B, Dover, DE 19901, United States
The full rules are in the Terms of Service and the Privacy Policy.