Terms of Service · Orrie Bag

1. Who we are and what this agreement covers

These Terms of Service (the "Terms") are a binding agreement between you and El Camino Studio LLC, a limited liability company organised under the laws of the State of Delaware, United States, with its registered office at 8 The Green, Suite B, Dover, DE 19901, United States ("Orrie Bag", "we", "us"). They govern your use of the Orrie Bag mobile application, the Orrie Bag website, and every feature offered through them (together, the "Service").

Section 20 contains a binding individual-arbitration agreement and class-action and jury-trial waivers, with a small-claims exception and a 30-day opt-out. Read it carefully before accepting these Terms.

2. Accepting these Terms

Except for initial acceptance of Section 20, which requires affirmative agreement, you accept these Terms by creating an account, opening a bag, adding credit or otherwise using the Service. If you do not agree, do not use the Service.

We may revise these Terms by posting an updated version in the Service and changing the "Last updated" date. Non-material revisions take effect when posted unless a later date is stated. We will notify you of material changes through the app or email before their stated effective date and provide any longer notice required by law.

To the extent permitted by law, your continued use after a revision takes effect constitutes acceptance of the updated Terms without another signature, checkbox or confirmation. We will obtain renewed agreement when required by law and follow any amendment procedure required by an earlier agreement that applies to you. Changes to arbitration also follow Section 20. If you do not agree to a revision, stop using the Service; Sections 6 and 15 govern outstanding obligations.

Changes apply prospectively. A revision does not alter a completed transaction, an accepted sell-back offer or an accrued right. This does not prevent a referral reward correction or recovery expressly authorized by the referral terms applicable to that reward and permitted by law. An amendment does not retroactively create a recovery right over a reward governed by earlier terms that did not authorize it.

3. What Orrie Bag is

Orrie Bag sells luxury handbags and accessories through "blind bags". Each bag has a fixed price and a published list of available products grouped into tiers. When you open a bag you buy one product from that list, chosen at random by our servers at the moment of purchase. Section 4 explains how the odds work.

Before an opening is completed, you have no entitlement to a particular product or tier. A catalog image does not reserve a particular physical unit for you. After selection, your contractual right to fulfilment and the remedies in Sections 8 and 9 remains in place.

You should understand the following before you open a bag:

We make reasonable efforts to source and ship new, authentic products. Product authenticity and new or unused condition are subject to the warranty disclaimer in Section 9. Items may be pre-owned or otherwise non-new. Brand names identify the products; Section 13 explains our relationship with the brands.
Opening a bag selects a product at random. You may keep, ship or sell it back to us under Section 7, which also explains when sell-back proceeds are eligible for cash-out.

4. Odds and randomisation

Displayed probabilities. If we display odds for an opening, those odds describe the probabilities our servers use for that opening. They govern that opening even if we change them later.
Every opening is independent. Each opening is conducted independently by our randomised selection system. The result of one opening has no effect on the next.
Odds are probabilities, not a schedule. A probability describes the chance of an outcome on a single opening. It does not guarantee that you will receive a specific product or tier within any particular number of openings, and actual results will vary because the selection is random.
Same odds for everyone. We do not change an individual user's odds based on prior results, purchase history, credit balance, or the products that user has received before. Everyone opening the same bag at the same time faces the same odds.
The result is decided first. The product you receive is decided by our servers before any animation plays. The reveal sequence is presentation only and does not influence the result. Dragging, spinning, tapping, stopping or otherwise interacting with the reveal changes only its presentation. Your timing, speed and gestures do not change the selected product or your odds.
The Live strip. The strip displays selected past openings in tiers other than Common. It does not display every opening, establish how often a product is received, or predict your next result. The displayed odds for your opening remain the relevant probabilities.
Changes apply to future openings only. We may change a bag's price, available products or odds. A change applies only to openings after it takes effect and never to an opening that has already occurred. If a tier has no product available at the moment of an opening, that tier cannot be drawn and the remaining tiers are drawn in proportion to their relative probabilities.
Catalog availability. We may limit opening quantities or retire a bag from future sale before every listed product or tier has been received by a customer. Listing a product does not promise that it will be selected before retirement. Completed openings remain governed by their accepted terms and the fulfilment remedies in Sections 8 and 9.

5. Eligibility

You may use the Service only if you:

are at least 18 years old, or the age of majority where you live if that is higher;
can enter into a binding contract;
live in the United States, in a state or territory where the Service is offered and where the purchase of products chosen at random is lawful; and
are not barred from using the Service under any sanctions or export-control law, and have not previously been suspended from the Service.

We may verify your age or identity before allowing purchases, shipping, withdrawals or account recovery, and may refuse or close accounts that do not meet these requirements.

6. Your account

You can browse as a guest. You must sign in with Apple, Google or an email code before adding credit, opening bags, requesting shipping or requesting a withdrawal. Signing in lets you access your credit balance and vault across devices. An account can have several ways to sign in (Apple, Google and its email address); each is linked to one account, and any of them resolves to that account while it remains active. One person, one account: we may merge or close duplicates, and we merge accounts only at your request after verifying that you control both.

Provide accurate account, contact, payment and shipping information and keep it current. Do not sell, transfer or share your account or let another person use it to avoid an eligibility or purchase restriction. Your access is a personal permission to use the Service; it does not confer ownership of our software or systems or eliminate your rights in balances or purchases.

Protect your device and sign-in credentials, and notify support@orriebag.com promptly if you suspect unauthorized use. To the extent permitted by law, you bear losses caused by your failure to safeguard or your voluntary sharing of those credentials. This does not excuse a breach of our own obligations or remove statutory unauthorized-payment rights.

You may delete your account at any time from the Profile screen. Deletion is permanent: it removes your profile, your sign-in and your sessions, and you can no longer reach the products in your vault.

Deleting your account permanently ends access to its remaining credit. Deletion does not automatically initiate a refund, withdrawal or replacement credit. It does not extinguish an eligible sell-back withdrawal or referral reward obligation under Section 7, an approved or pending payout, a refund right expressly provided in these Terms, or a right required by law. Support remains available to resolve those obligations. Gift-card and promotional credit remain subject to the cash-out restrictions in Section 7 after deletion. Referral rewards remain subject to the review, lawful holds and clawback provisions in Section 7; deletion does not itself authorize a forfeiture.

Before deleting, request shipping for products you want delivered. You can request a refund of unspent top-ups through support (Section 10). Orders already requested remain subject to fulfilment and the remedies in Sections 8 and 9. Support can handle outstanding orders and eligible refund or withdrawal requests after deletion, but may ask for receipts, order references or other proportionate evidence to verify the request. You do not have to contact support before deleting your account.

You may register again with the same Apple, Google or email identity; the new account starts empty. For up to 24 months after deletion, we may use the protected identifier described in the Privacy Policy to enforce restrictions against claiming the same promotion again. A promotion's other eligibility rules still apply. We retain only the records described in the Privacy Policy for the purposes and periods set out there.

7. Credit, opening bags, keeping, selling back and cash-out

Credit. Your account holds a prepaid credit balance in US dollars that you top up through our payment providers using the methods available in the Service. Credit is added only once the provider confirms payment. Your credit balance can be used for products and shipping on the Service, earns no interest and cannot be transferred to another user's account. Top-ups you have not yet spent can be refunded to the original payment method on request (Section 10); that is separate from sell-back cash-out. Eligible sell-back proceeds may be withdrawn under the cash-out rules below. Gift-card and promotional credit can be spent on the Service but cannot be cashed out, except where required by law. Credit restored under Section 9 keeps its original type and withdrawal eligibility. When you open a bag or pay a shipping fee, we use gift/promotional credit first, then referral credit, then purchased top-ups, and finally withdrawable sell-back proceeds. Any unspent top-ups remain refundable. We do not impose expiry dates or inactivity fees on credit; access after account closure is governed by Sections 6 and 15. If law requires us to report or transfer dormant funds to a government authority, we may do so after following the required process. You must keep your contact and refund information current so we can contact or repay you. Credit shown in a demonstration or test version of the app has no value of any kind.

Opening. The price of a bag is deducted from your credit balance when you confirm the opening. If your credit is insufficient the opening does not happen. Once the price is deducted the purchase is complete and the result is final; the purchase cannot be cancelled or refunded, and the product cannot be selected again for that opening. This does not limit the remedies in Sections 8 to 10 or any right that cannot be excluded by law.

Your product. After an opening you have 7 days to decide what happens to the product: request shipping (Section 8) or sell it back (below). Until you decide, it waits in your vault. A product that has not been shipped or sold back, and for which shipping has not been requested, becomes eligible for automatic sell-back after the applicable 7-day holding period. Processing may occur later when the Service next processes the account. The amount is the then-current applicable sell-back amount, including any product-specific amount and respecting any previously guaranteed offer. This automatic sell-back does not require a further confirmation, and the credit is added to your balance. A pull you leave on the reveal screen is placed in your vault automatically; the 7 days start at the opening. We will show the deadline. Any reminder is a courtesy; you are responsible for acting by the deadline and failure to receive a reminder does not by itself extend it. We will pause the clock while we resolve an unavailable-product issue under Section 9 or while an outage of the Service prevents you from requesting shipping or selling back. We will communicate the revised deadline before automatic sell-back resumes.

Market Value. For every product we show a Market Value: our good-faith estimate of the product's retail price at the time it is shown. The Market Value is the value we show for the available products and use for account calculations such as sell-back and the shipping-fee threshold. It is an estimate, not a guarantee: it does not promise what the product would sell for elsewhere, and it does not guarantee that the product will remain available, to you or to us, at that price in the future. We may update Market Values, including those displayed for products already in your vault. Updating an estimate does not change which product you received, the price you paid to open the bag, or a completed transaction. Section 9 separately defines the remedy and refund amount if a product cannot be supplied or an order is cancelled.

Sell-back. We offer to buy back products eligible for sell-back for store credit. We can charge a sell-back fee of up to 10% of the product's current Market Value, but we may reduce or waive that fee. When the fee is waived, the sell-back amount is 100% of the product's current Market Value. We show the applicable sell-back amount before you sell. We set our offers and need not negotiate them. We may use internal pricing judgment and third-party information and need not disclose proprietary inputs, supplier costs or internal calculations. This does not override the displayed amount, an expressly guaranteed offer, required disclosures or the confirmation and completed-sale protections below, or prevent you from reporting an error or exercising a legal right. A sell-back offer is not an appraisal or a promise of resale value elsewhere. Before you open a bag, we will explain that unaccepted sell-back offers can change, including during the holding period. We may change the Market Value, sell-back percentage or resulting sell-back amount at any time before an offer is accepted, including for products already in your vault. An amount displayed earlier is not a promise that it will remain available. We show the amount before you sell. If the amount has changed from the amount you saw when you tapped to sell, we show the revised amount and ask you to confirm it; you may instead keep the product, subject to the 7-day window above. A sale completes when our server accepts your confirmation at that amount. The accepted credit is final and will not be reduced because of a later change in value or rate. The proceeds are added to your account balance. Eligible proceeds may be requested as cash-out under the rules below; selling back does not itself send a payout. The automatic sell-back at the end of the 7-day window uses the amount in force when it is processed and follows the same cash-out eligibility rules as a sell-back you confirm yourself. Nothing in this paragraph limits rights that cannot be excluded by law.

Withdrawals. You may request withdrawal of eligible sell-back proceeds through the withdrawal flow, using the payout methods available for your account and location, subject to verification, review and approval. Available methods may include a US bank account or an eligible debit card in your name. Support depends on the provider, card or bank, and account eligibility. The destination account must belong to you. You must provide accurate recipient information and complete the checks required for the selected method. We will show the eligible amount, available methods, any minimum or limit, and estimated processing time before you confirm. Adding a payout method does not itself request a withdrawal or guarantee approval. Approval allows us to initiate a payout; it does not mean the payment has reached your destination. A status of "Sent" means the provider reports sending it to the selected destination; it does not guarantee that your bank or card issuer has made the funds available. Processing times are estimates and may depend on verification, the selected method and the receiving institution.

Withdrawal processing fee. Our current standard processing fee is 2% of the amount requested for withdrawal, deducted from that amount and rounded up to the nearest cent. Before you confirm, we will show the applicable rate, the fee amount, the total deducted from your eligible balance and the net amount to be sent to you. We may change payout methods, fees and limits for future requests, subject to Section 2 and any notice required by law. A later change will not increase the fee on a withdrawal you have already confirmed. Changes to available methods do not extinguish an eligible balance or pending payout; support remains available to arrange an applicable resolution.

Only eligible funds that remain available and are not already reserved for another transaction can be requested. A pending withdrawal reserves its amount, including the processing fee, so it cannot also be spent or withdrawn again. If a withdrawal is rejected, cancelled, returned or fails without payment, we restore that amount to its original funding source, including our processing fee, once we confirm that no payout can still complete or that the funds were returned, subject to any separate lawful hold, reversal or dispute. We may review requests for eligibility, fraud, payment disputes and legal restrictions. A delay or rejection does not by itself forfeit legitimate funds; contact support to resolve the issue.

The withdrawal fee applies to voluntary cash-out of eligible sell-back proceeds. It does not apply to top-up refunds under Section 10, refunds or credit restorations under Section 9, or a cash redemption required by law.

Gift cards and promotional credit. Unspent Orrie Bag gift cards, gift codes, redeemed gift credit and promotional credit cannot be withdrawn or exchanged directly for cash, except where required by law. When you use that credit to buy a bag opening, it is spent. If you then sell the selected product back to us, the full sell-back proceeds are eligible for withdrawal under the rules above, regardless of how the opening was funded. You do not need to spend your entire gift or promotional balance first: only its unspent portion remains restricted. The same rule applies to manual and automatic sell-backs. Returning credit for a cancelled purchase is separate from selling a product back and preserves the credit's original type under Section 9. A legally required gift-card cash redemption is handled through support separately from routine sell-back withdrawals.

Referral promotional rewards. Our referral program provides bonuses and commissions as promotional shopping credit under the rules below. The current offer is subject to our program-change, review and clawback rights.

Joining. Eligible new and existing customers may apply another member's code regardless of previous deposits or purchases. Only one referral code can be active. Purchases made before applying a code do not count. One person may receive the $5 customer bonus only once, including across code changes or returning accounts. Self-referrals, duplicate accounts and circular referral arrangements are prohibited. Opening an invitation link does not enroll you or change your referrer: review and confirm the code in the app.
Bonuses and commissions. Under the current offer, the customer and their original referrer each earn $5 in promotional credit after $50 of qualifying purchases after enrollment. Qualifying purchases are bag openings and count only the portion paid with deposited money. The active referrer earns 1% of additional qualifying purchases above the $50 threshold, including only the excess portion of a purchase that crosses it. Deposits alone, shipping, gifts, promotional credit, referral credit and sell-back proceeds do not count. A customer who already received the one-time bonus can apply a code for future commissions without receiving another bonus. Deposit rewards accepted under the previous program retain their original terms; historical deposit qualification is evaluated separately from new purchase qualification. A previously qualified customer need not qualify again, and cannot receive another pair of bonuses.
Availability. Bonuses become due when qualification is confirmed. Purchase commissions become due 14 days after the purchase. Verification, an account hold or a temporary processing pause may delay availability. We carry fractional commission amounts forward and add whole cents to your promotional shopping balance once settled. Reversed purchases and spent principal reversals reduce qualification and rewards; disputed funding can hold rewards pending resolution.
Changing your referrer. You may switch to another valid code when switching is available. The change applies only to purchases made after confirmation of the switch. It does not change the original bonus recipient, restart qualification or create additional bonuses. Purchases already made retain their original referrer. The funding deposit's date does not determine which referrer receives a purchase commission.
Promotional credit. Settled referral bonuses and earnings can be spent on bags and shipping. They are not refundable top-ups and cannot be withdrawn directly or transferred to another member. We use gift/promotional credit first, then referral credit, then top-ups, then withdrawable sell-back proceeds when you spend. A subsequent product sell-back creates withdrawable proceeds under the separate sell-back rules above. Credit earned and pending earnings are not a withdrawable balance.
Review and clawback. To the extent permitted by applicable law, we may at any time, in our discretion, withhold, reduce, cancel, reverse or recover referral bonuses and commissions, including rewards already credited, spent or paid. Reasons may include refunds, payment reversals or disputes, errors, suspected fraud or abuse, ineligibility, violations of these Terms, or other program administration reasons permitted by law. If qualifying purchases (or deposits under a previously accepted deposit-based offer) fall below the accepted bonus threshold, both original bonuses may be reversed; later requalification restores those same bonuses without creating another pair. We first remove unspent referral credit. Any affected amount already spent is offset against future referral earnings. If referral credit is later returned from a purchase or shipping-fee restoration, it may cover that remaining recovery balance. We do not automatically debit your external bank account, card, top-ups, other gift/promotional credit or sell-back proceeds to recover referral adjustments. We may seek repayment through lawful means. You may contact support to question an adjustment.
Program changes. We may at any time, in our discretion, modify, suspend, disable or terminate all or part of the referral program, and change its commission rates, bonus amounts, qualification thresholds, eligibility rules or other conditions. The program and its current rates are not guaranteed to continue. We will give notice where required by applicable law or Section 2. These rights, including our clawback rights, remain subject to applicable law and rights that cannot lawfully be withdrawn.
Account closure. Closing an account retires its code and ends in-app access. Deletion does not automatically request payment. Contact support about outstanding referral rewards, which remain subject to review, lawful holds and the clawback provisions above. Account closure alone does not extinguish amounts we remain legally obligated to pay.
Sharing your code. Explain clearly, close to your recommendation or link, that you may earn promotional-credit bonuses and commissions from qualifying purchases. Do not send unlawful unsolicited messages, misrepresent the offer or suggest that referrals improve anyone's opening odds. You are responsible for taxes on your rewards as applicable; we will perform reporting or withholding required by law and may request information needed for that purpose.

Prices. Bag prices are shown in US dollars. Changes to the price of an opening apply only to future openings (Section 4). Changes to Market Value and unaccepted sell-back offers are governed by this Section.

8. Shipping, taxes and returns

You may request delivery of any product in your vault before its applicable holding deadline under Section 7, including any pause and revised deadline, by providing a shipping address. The address you give at the time of the request is the one we ship to; check it carefully. We ship to addresses in the United States.

When available, address suggestions and verification use Google Maps and are subject to the Google Maps/Google Earth Additional Terms of Service and Google Privacy Policy. We ask you to confirm proposed corrections before saving them. Check the complete address, including any apartment or unit; verification does not guarantee delivery.

Cost. Shipping is free for a product with a Market Value below $150. Our current standard shipping charge is $15 per product with a Market Value of $150 or more. We use the product's current Market Value when you request shipping, rather than the price you paid to open its bag. We show the applicable charge before confirmation and deduct it from your credit balance. If the charge changes before we accept your request, we show the revised amount and require your confirmation. Policy changes apply to future requests subject to Section 2 and required notice; they do not increase an already accepted shipment's charge.
Signature. Products with a current Market Value of $500 or more require a signature on delivery. We show that requirement before you confirm shipping.
Prices, taxes and fees. Unless expressly stated otherwise, listed prices exclude applicable sales tax, use tax, value-added tax (VAT), duties and similar governmental charges, and any shipping and handling fees. To the extent permitted by law, you agree to pay or reimburse us for those taxes and duties arising from your transactions on the Service, whether imposed by a national, state, local or other taxing authority. This excludes taxes on our net income. Any taxes we collect and shipping or handling fees we charge will be disclosed before you confirm the relevant purchase or shipping request. You remain responsible for determining and paying any taxes that applicable law requires you to remit directly to a taxing authority and that we have not collected. You may not deduct those taxes from amounts payable to us except where required by law. This provision does not limit our own legal obligations to collect, report or remit taxes, or any requirement to include taxes or mandatory fees in an advertised price.
Timing. We aim to dispatch within 7 business days of a request and will show the carrier and tracking number in your vault once the product has shipped. If we cannot meet the shipment deadline, we will notify you and follow the delay, cancellation and refund procedure in Section 9. Carrier delivery estimates are estimates and do not limit your rights.
Risk of loss. To the extent permitted by applicable law, transit risk passes to you when we properly hand conforming, adequately packed goods to the carrier for shipment to the address you confirmed. Where consumer law requires risk to remain with us until delivery, that rule controls. This allocation does not excuse our own breach, incorrect addressing, nonconforming goods, inadequate packaging or a required replacement or refund. We will reasonably cooperate with a carrier claim.
Problems. If a product arrives damaged, differs materially from its accepted description, raises an authenticity concern, or has not arrived by its expected delivery date, contact us at support@orriebag.com. Please report the issue within 7 days of delivery or the expected delivery date so we can investigate promptly; this request does not shorten any statutory claim period. We will provide the applicable replacement, refund or other remedy required by law. We may also offer store credit, which you may choose where permitted; it does not replace a required refund.
Information and cooperation. Check your address before confirming. Address changes after confirmation depend on processing status and are not guaranteed. We may request reasonable photographs, packaging, tracking information or a return for inspection when investigating a claim. These requests must not impose an unlawful condition or delay a remedy that is due. Any additional delivery charge caused by an address error or failed delivery will be disclosed and requires your agreement where required; we will not silently debit your wallet.
No change-of-mind returns. Every product is chosen at random and shown to you before you decide to ship it, and you can sell it back to us instead of shipping it. We therefore do not accept returns or exchanges of shipped products except under the "Problems" paragraph above or where the law requires it.

9. Product availability and fulfilment

Our commitment. When you request shipping we will make commercially reasonable efforts to deliver the exact product you received.

Sourcing, condition and authenticity. We make commercially reasonable efforts to source and ship new, authentic products. To the fullest extent permitted by law, and except for an express representation in the accepted product description, we give no express or implied warranty or guarantee concerning a product's authenticity or its new or unused condition.

Brand or dealer restrictions, limited availability and other sourcing constraints may require us to obtain products from independent suppliers, resellers or the secondary market. We do not guarantee sourcing through an authorised distribution channel. Items we obtain and ship may be pre-owned, used, display, open-box, refurbished or otherwise non-new. Original packaging, tags, receipts, authenticity documentation and manufacturer warranty coverage may not be available. Consider these limitations before opening a bag or requesting shipping.

We will disclose material condition information known to us before purchase. If we later learn that the item we can supply differs materially from its accepted description, we will notify you before shipping and obtain your agreement to that difference or resolve the order under this Section.

These qualifications do not authorise the supply of counterfeit goods, override a specific product description or representation, or limit remedies under Sections 8 and 9 or rights that cannot be excluded by law. They apply prospectively under Section 2 and do not remove promises or rights attached to an earlier purchase.

Order review and cancellation. We may decline new orders, impose quantity limits, or cancel an unfulfilled order for suspected fraud, eligibility or sanctions concerns, payment failure, a material listing or pricing error, supply limitations, or another legitimate operational reason. We will notify you when permitted and refund the Affected Purchase Amount defined below, subject to any greater remedy required by law or a different resolution you agree to. Cancellation does not authorize retaining an amount that must be returned. A material price correction requires your agreement before any additional charge; it cannot silently replace an accepted opening or change an already selected result. This right does not permit unlawful discrimination or retaliation for exercising a protected consumer right.

If a product becomes unavailable. Between an opening and a shipping request a product may become unavailable, be discontinued, go out of stock, become unavailable from our reasonable suppliers, or otherwise become impractical to obtain, or its acquisition cost may increase materially. If that happens before we ship, we may cancel the affected order and refund the Affected Purchase Amount. We may instead offer the original product with your agreement to any delay where required, a substitute product if you agree to it, or another agreed resolution. We do not promise to obtain a product at any cost or to pay its displayed Market Value when we cancel.

We will not substitute a materially different product without your consent. While a resolution is pending, the automatic sell-back clock is paused. You may choose an available sell-back offer under Section 7 before the order is cancelled or another resolution is completed. Once the purchase is cancelled and refunded, or another agreed resolution is completed, the product is removed from your vault and cannot also be shipped or sold back.

Shipment delays and cancellation. We will have a reasonable basis for any shipment time we promise. If we cannot ship by the applicable deadline, we will give the required delay notice, explain your cancellation and refund options, and obtain your agreement to a delay where required. If we cannot supply the product, or the required agreement to a delay is not obtained, we will cancel and provide the applicable full and prompt refund. We will not require you to accept a substitute product or store credit instead of a refund required by law.

Exclusive fulfilment remedy. To the fullest extent permitted by law, for an unfulfilled or failed-delivery order for which we are responsible, your sole and exclusive contractual remedy is, at our election, supply or replacement of the selected product, or cancellation and refund of the Affected Purchase Amount. Any delay or materially different substitute requires your agreement where stated above. We must provide the remedy within the time required by law; this election does not extend a shipment or refund deadline. After providing that remedy, we have no further liability for the cancellation or failure to fulfil that order, except as required by law or expressly agreed with you. This paragraph does not create liability for transit loss allocated to you under Section 8.

Affected Purchase Amount. This is the price actually charged for the individual bag opening that selected the affected product, after any discount, plus shipping charges, taxes and other transaction charges you paid that are attributable to the cancelled or failed order. It is not the product's Market Value, a sell-back offer, its replacement cost, or the amount spent on other openings or top-ups. Amounts already refunded or reversed for the same purchase count toward the return of that amount; the same payment is not returned twice.

How we return that amount. The portion funded by purchased top-up funds is refunded to the original payment method, or another lawful refund method if that is unavailable. The portion funded by store or promotional credit is restored as the same type and amount of credit, preserving its existing withdrawal eligibility without converting gift-card or promotional credit into withdrawable funds. We do not replace a required money refund with store credit. If applicable law requires a different refund method, reasonable compensation for promotional consideration, or a greater amount, we will provide it. Account deletion does not extinguish an amount owed under this Section; support will arrange the applicable resolution.

Preserved rights and earlier purchases. These limits do not override a remedy that cannot lawfully be limited, our express product descriptions and representations, or the exceptions for fraud, willful misconduct, gross negligence and other protected claims in Section 17. If this limited remedy fails of its essential purpose, the remedies required by applicable law remain available. The revised remedy applies only to openings made after it takes effect for you under Section 2; it does not reduce rights from an earlier opening, an accepted sell-back offer, a guaranteed amount, or a settlement already agreed with you.

Market Value and acquisition cost. The Market Value shown at an opening reflects our estimate of the product's retail price at that time (Section 7). It is not a guarantee that the product will remain available at that price, and our cost of obtaining a product may later be higher or lower than its Market Value. Unaccepted sell-back amounts may change under Section 7. Those values do not determine the Affected Purchase Amount.

Descriptions and images. Display settings, lighting and packaging may produce minor visual differences. We do not guarantee identical on-screen color rendering. This qualification does not permit a different brand, model, material or other material specification from the product selected, and does not limit your remedies for an inaccurate description. Sourcing, condition and authenticity are addressed above. Market Value information is an estimate for the Service, not investment advice or a guarantee of appreciation.

Timing of your request. You have 7 days from the opening to request shipment (Section 7), subject to the pauses described there. If no shipping request or sell-back is made by the applicable deadline, the product is sold back automatically. If the original product is no longer reasonably available when you ask, we will offer a resolution under this Section.

10. Payments and refunds

Payments and payouts use the providers and methods available in the Service. The selected provider's applicable terms may also apply and will be made available in the relevant payment or connection flow. We may add, replace or remove providers or methods; we do not promise continued availability of any particular provider. This does not remove our refund, payout or other obligations under these Terms. We do not store your card details.

Refunds. You can ask us at support@orriebag.com to refund any top-up you have not spent; Section 7 explains which part of your balance that is. We refund to the original payment method. When we initiate a refund, we reserve the requested amount by removing it from your available balance so it cannot also be spent. A pending refund remains reserved until its outcome is known. If the refund fails or is canceled, we restore the amount to your balance, subject to any other payment reversal or dispute. Your bank controls when a successful refund reaches your payment method; it normally appears within 10 business days. Sell-back proceeds are not a top-up refund; eligible proceeds may be withdrawn under Section 7 using an available payout method. The withdrawal processing fee does not reduce a refund owed under this Section or Section 9. Gift-card and promotional credit are not refundable merely because they are unused, except where required by law. Refunds for a cancelled or failed order follow Section 9, including return of the top-up-funded portion of that purchase. Other spent top-ups are not refunded except where the law requires it or where we added credit to your account in error.

Disputes. If a payment is reversed, disputed or charged back instead of refunded, we may suspend your account, deduct the disputed amount from your credit balance, pause further purchases, sell-backs and withdrawals, withhold unshipped orders for review, and recover any shortfall. We reconcile refunds and disputes with the payment provider so the same returned principal is not deducted twice. If a dispute is resolved in our favour and the funds are reinstated, we restore the corresponding balance, subject to any other refunds, disputes or shortfalls. Shipped orders remain recorded as shipped; a payment issue does not undo delivery.

11. Fair use

You agree not to:

use the Service if you are not eligible under Section 5, or on behalf of someone who is not;
create more than one account, or use another person's account;
evade eligibility, location, identity, purchase or account restrictions, including through false information, another identity or anonymization tools used for that purpose;
use bots, scripts, emulators or automation to open bags, top up, or otherwise interact with the Service;
interfere with the random selection, the odds, the credit balance, or any part of the Service, or probe or attack our systems;
use the Service for money laundering, to resell credit, or for any unlawful purpose;
copy, scrape, reverse-engineer or redistribute the app or its content, including product photography and artwork; or
harass our staff or other users.

We may investigate suspected breaches and restrict access, transactions or shipments under Section 15. Where a breach is established, we may reverse benefits obtained through it and recover resulting losses to the extent permitted by law, without duplicate recovery. Suspicion alone does not authorize confiscating legitimate balances or products.

Promotions. A promotion may have its own eligibility, duration, usage limits and redemption conditions, which will be shown with the offer. Unless expressly guaranteed otherwise, we may change or stop an offer for future participation. We may withhold or reverse an award obtained through fraud, duplicate claims or a demonstrated error, after reasonable review and to the extent permitted by law. This does not permit arbitrary removal of legitimately earned credit or alteration of a completed purchase. A promotion does not promise future promotions or a fixed future reward rate.

12. Intellectual property, feedback and complaints

The Service, including its software, design, artwork and text, belongs to Orrie Bag or its licensors and is protected by copyright, trademark and other laws. Product images and brand names identify the products offered through the Service; rights in them belong to their respective owners (Section 13). We grant you a personal, revocable, non-transferable licence to use the app on devices you own for the purpose of using the Service. The app is licensed, not sold. Do not imply our endorsement, misuse our marks, or use access to reproduce our protected software, design or content in a competing service. This does not restrict rights that applicable law requires us to allow.

If you voluntarily send product ideas or suggestions, you grant us a worldwide, perpetual, royalty-free licence to use and adapt that feedback without payment or attribution. This licence does not override the Privacy Policy, grant us rights you do not hold, or turn personal support records into material we may publish freely.

Complaints about content. If you believe that content on the Service infringes your copyright, trademark or other rights, email support@orriebag.com with the subject "IP complaint" and include: the work or mark you believe is infringed and evidence of your rights in it; where the content appears on the Service; your name, address and contact details; and a statement that you believe in good faith that the use is not authorised. We review every complete complaint promptly, remove or change content where appropriate, and let you know the outcome.

13. Third-party brands

Orrie Bag is an independent platform. Unless we expressly say otherwise, Orrie Bag is not affiliated with, endorsed by, sponsored by, or an authorised retailer of any brand whose products appear on the Service. Brand names, product names, trademarks and product images appear on the Service only to identify the products that are or may become available through it. All third-party trademarks and images remain the property of their respective owners, and their appearance on the Service does not imply any relationship with, or approval by, those owners. Section 12 explains how a rights holder can contact us about content on the Service.

14. Availability and changes

We may add, change or withdraw bags, products, features and offers at any time. A change to a bag's price, available products or odds applies only to future openings (Section 4), and Section 9 applies to a product you have already received. We may suspend the Service for maintenance or for reasons outside our control. We will try to give notice of planned downtime, but the Service is not guaranteed to be available at any given time.

You are responsible for using a supported device and keeping the app up to date. We may require an update or stop supporting an old version for security, compatibility or operational reasons. A recommended update is separate from a required update. We do not promise continued support for a particular device, operating system, integration or version. Loss of access through an unsupported version does not erase an accrued refund, eligible sell-back withdrawal or referral reward, or order-resolution obligation; support remains available. Referral amounts remain subject to Section 7's review, lawful holds and clawback provisions.

To the extent permitted by law, we are not liable for delay or interruption caused by events outside our reasonable control, such as natural disasters, government restrictions or external infrastructure failures. We will take reasonable steps to limit their effect. This provision does not excuse our own failure to meet a nonwaivable duty, make an ordinary funding shortfall an external event, or override required delay notices, cancellation rights and refunds. Section 7 governs holding deadlines when customers cannot act.

15. Suspension, closure and what happens to your balance and vault

We may restrict new purchases, temporarily suspend access, close an account or discontinue all or part of the Service in our discretion for fraud or security concerns, a Terms violation, legal requirements, payment risk or legitimate operational or business reasons. We may act immediately where appropriate, with or without advance notice except where law requires notice. We will provide notice and reasons to the extent required by law; we need not disclose confidential security methods or information whose disclosure is prohibited. These rights do not permit unlawful discrimination or retaliation for exercising a protected right.

We do not guarantee a fixed notice or wind-down period. When ending paid service, we will stop accepting new top-ups and provide a support route for outstanding orders, unused-top-up refunds, eligible sell-back withdrawals, referral rewards and other accrued obligations. Referral amounts remain subject to Section 7's review, lawful holds and clawback provisions. We may fulfil or resolve outstanding products under Sections 8 and 9, and will handle remaining credit under applicable law. Account restriction or closure alone does not authorize confiscating legitimately acquired funds or products or extinguishing a required remedy. If a restriction prevents you from acting on a held product, we will preserve the opportunity to resolve it rather than let the restriction itself cause a forfeiture.

Where a breach is established, we may recover losses and reverse benefits obtained through that breach to the extent permitted by law. We will not recover the same amount twice. Records may be retained as described in the Privacy Policy for resolving obligations, disputes and legal requirements.

If you delete your account, Section 6 applies.

16. Warranty disclaimer

Except for the express commitments in these Terms or a transaction's accepted description, the Service is provided "as is" and "as available". To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not promise uninterrupted, error-free or universally compatible operation, unchanged future inventory or prices, appreciation, investment returns or a particular resale price. Market Value and third-party pricing information are estimates, not independent appraisals. This disclaimer does not negate our express product descriptions and representations, our sourcing commitments in Section 9, any odds we displayed for a completed opening, accepted sell-back offers, or rights that applicable consumer or warranty law does not allow us to exclude. Any non-excludable warranty remains effective.

17. Limitation of liability

To the fullest extent permitted by law, Orrie Bag and its officers, employees and suppliers are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from or related to the Service.

To the fullest extent permitted by law, our aggregate liability for monetary damages arising from an event or related series of events is limited to amounts you actually paid Orrie Bag during the 180 days before the event first giving rise to the claim. Promotional awards, sell-back credit and repeated spending of the same credit are not additional amounts paid for this calculation. The 180 days is a calculation period, not a deadline for making a claim.

Section 9 separately defines the exclusive remedy and Affected Purchase Amount for covered fulfilment failures. This damages cap does not reduce the refund or other remedy owed under that Section, another accrued payment obligation, or an agreed settlement, or authorize us to retain an amount that must be returned or bar a nonwaivable remedy. Neither this cap nor the excluded damage categories limit liability for our fraud, willful misconduct, gross negligence or other conduct where the exclusion is prohibited, or any consumer, product-liability or personal-injury right that cannot lawfully be limited. If a limitation cannot apply, liability is limited only to the extent the applicable law allows.

18. Indemnity

To the extent permitted by law, you will indemnify Orrie Bag and its officers, employees and service providers against third-party claims and reasonable resulting losses, expenses and legal fees caused by your material breach, fraud, unauthorized misuse, infringement of another's rights or unlawful conduct in connection with the Service. This does not require reimbursement for our own wrongful conduct or for your lawful use of the Service or exercise of a consumer right.

We will notify you of a covered claim and may control its defense with reasonable cooperation from you. You must not settle it in a way that binds us without our agreement, and we will not agree on your behalf to a settlement imposing a non-monetary obligation or admission without your reasonable consent. Recoveries must be reasonable, permitted by law and not duplicated under another provision.

19. Third-party services

The Service relies on third parties, including Apple and Google for sign-in, payment and payout providers, and shipping carriers for delivery. Their services are subject to their own terms and privacy policies. We do not guarantee their independent availability or performance and, to the extent permitted by law, are not responsible for their acts outside our control. This does not disclaim a legal responsibility we have for choosing, instructing or supervising a provider, or our own payment, privacy, fulfilment and refund obligations. Links and integrations do not by themselves imply endorsement. Apple, Inc. is not a party to these Terms and has no obligation to provide support for the app.

20. Governing law and resolution of disputes

This Section provides for binding individual arbitration of covered disputes and waives a court or jury trial and class proceedings for those disputes. The exceptions and your right to opt out within 30 days are explained below.

Governing law. These Terms are governed by Delaware law, subject to consumer protections that the law of your place of residence does not allow you to waive. The Federal Arbitration Act governs this arbitration agreement. A different law applies where applicable law requires it.

Which disputes are covered. Except as stated below, you and Orrie Bag agree to resolve through binding arbitration any private dispute between us concerning the Service, these Terms, a purchase, a product, payment, credit, fulfilment, or the handling of an account or personal information. This agreement applies only to claims arising from events occurring after you first affirmatively accept this Section. It does not place an existing claim or a claim arising from earlier events into arbitration. This agreement continues to apply to covered disputes after an account closes or use of the Service ends.

Try to resolve the issue first. Before starting arbitration, the party raising a dispute must send the other a written notice identifying the account or transaction where reasonably available, explaining the problem, and stating the requested resolution and a contact address. Send a notice to support@orriebag.com with the subject "Dispute notice", or by mail to El Camino Studio LLC, Attn: Dispute Notice, 8 The Green, Suite B, Dover, DE 19901, United States. We will send our notice to the contact address you have provided. A minor omission that does not prevent understanding and investigating the dispute will not invalidate a notice.

The parties will attempt in good faith to resolve the dispute during the 60 days after receipt of the notice. They may agree to end or extend that period. To the extent legally permitted, any deadline for bringing the notified claim is suspended during that period. A party may file sooner to preserve a deadline or seek urgent temporary relief. This process does not prevent a small-claims filing, contacting an agency, or reporting a problem to a payment provider. Nothing in this Section shortens the time to bring a claim under applicable law.

Administrator and process. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and the applicable consumer fee schedule. Its Mass Arbitration Supplementary Rules and consumer mass-arbitration fee schedule apply when AAA determines that their conditions are met. The applicable rules and filing information are available at AAA's consumer rules page and mass-arbitration rules page. We will provide a copy on request.

One neutral arbitrator will decide each dispute, subject to the administrative and process-arbitrator functions provided by those rules. The parties may use written submissions, telephone or video proceedings where appropriate. If an in-person hearing is required, it will take place in your county of residence or at another reasonably accessible location agreed by the parties or determined under the consumer rules. The process must allow reasonable disability and language accommodations. You will not be required to travel to Delaware solely because Orrie Bag is incorporated there.

Fees and remedies. Orrie Bag will pay the administration, arbitrator and other costs allocated to the business by the applicable AAA consumer rules and fee schedule or by law. You will not be charged more than those rules and applicable law permit, and applicable fee-waiver procedures remain available. Each side ordinarily pays its own lawyer, unless an applicable law permits or requires an award of legal fees. A customer's loss alone does not require that customer to reimburse our arbitration costs. Any reallocation is limited to what the applicable consumer rules and law allow.

The arbitrator may grant any remedy available under applicable law for the individual claim. Nothing in this Section waives nonwaivable public injunctive relief: it remains available in arbitration if law permits that forum, or in court where law requires. The arbitrator will give a written decision that explains the essential reasons. A court with jurisdiction may enforce the award. Review of an award is limited by applicable law; this agreement does not create a separate contractual appeal procedure.

Individual proceedings and related waivers. To the extent permitted by law, you and Orrie Bag agree to bring covered claims in an individual capacity and to give up a court or jury trial for claims that must be arbitrated. Neither party may pursue those claims as a class action or seek to represent other customers in arbitration. The arbitrator may not decide a class proceeding or combine the merits of different customers' claims without the written agreement of everyone affected. AAA's administration of coordinated individual demands under its mass-arbitration rules does not itself combine the merits of those claims or constitute class arbitration.

These waivers apply only to claims required to be arbitrated under this Section. They do not waive a right or remedy that applicable law forbids waiving. A court will determine whether the parties formed this arbitration agreement and whether the class-proceeding waiver is enforceable. Other questions are decided as provided by applicable law and the AAA rules.

Exceptions and access to courts. Either party may bring an eligible individual claim in an appropriate small-claims court. Either party may ask a court for urgent temporary relief needed to protect rights while arbitration is arranged; that request does not by itself waive arbitration of the remaining dispute. Nothing restricts reporting to, cooperating with, or obtaining relief through a government agency, or limits an agency's independent enforcement authority.

A claim or request for a remedy that applicable law does not permit to be arbitrated will remain available in court. This includes a request for public injunctive relief to the extent applicable law requires it to be heard there. The court will decide how any court proceeding and remaining arbitration should proceed; this Section does not impose an automatic stay that would prevent obtaining a nonwaivable remedy.

Protection of sensitive information. Either party may ask the arbitrator for appropriate protection of personal information, trade secrets, and other legitimately confidential material disclosed in the proceeding. Any protection must allow disclosures required by law and reasonable access to advisers, witnesses, courts and government agencies. It does not prohibit lawful reviews, reports of misconduct, or disclosure of a person's own experience with the Service.

Your 30-day opt-out. You may reject the arbitration agreement and its related class-action and jury-trial waivers by sending an email to support@orriebag.com with the subject "Arbitration opt-out" within 30 days after you first affirmatively accept this Section. Include your name, the email address or account identifier you use with Orrie Bag, and a statement that you opt out. No reason, government identification document, or physical signature is required. We will acknowledge receipt. Opting out does not affect your account, prices or other Terms. The court provisions below will apply to your disputes.

Changes to this Section. After you first affirmatively accept this Section, we may amend it under Section 2. We will notify you through the app or email of a material change before its stated effective date. Subject to Section 2 and applicable law, your continued use after that date constitutes acceptance without a new signature, checkbox or confirmation. A new 30-day opt-out period begins when you accept a material change; use the email procedure above. Opting out then ends the requirement to arbitrate future disputes and its related waivers. A revision does not revoke an earlier valid opt-out or enroll someone who has not affirmatively accepted arbitration. No change applies to a claim arising from events before you accepted it; those claims remain governed by the previously applicable agreement. A change solely to our contact address does not alter the substantive agreement.

Unavailable arbitration. If AAA cannot or will not administer a covered dispute, the parties may agree in writing on another administrator with a suitable consumer process. If they do not agree, either party may proceed in an appropriate court. Nonpayment of required business fees does not remove the customer's remedies. If a provision is unenforceable, the remaining provisions continue only to the extent permitted by law. If the class-proceeding waiver cannot be enforced for a particular claim, that claim proceeds in court rather than in class arbitration.

Court proceedings. Subject to the exceptions in this Section, proceedings properly brought in court must be filed in a state or federal court with jurisdiction in Delaware, and the parties consent to those courts. Any applicable right to bring a claim in a local court, including an eligible small-claims court, is preserved. This Section does not create a separate jury-trial or class-action waiver for claims that are permitted to proceed in court.

21. General

Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and Orrie Bag about the Service.
Severability. If any part of these Terms is unenforceable, the rest remains in effect.
Assignment. You may not transfer your rights under these Terms. We may transfer ours to a successor or affiliate.
No waiver. Our not enforcing a term is not a waiver of it.
Notices. We may notify you in the app or by email at the address on your account. Notices to us go to support@orriebag.com or 8 The Green, Suite B, Dover, DE 19901, United States.
Survival. Sections 7 (balances), 11 to 13 and 15 to 21 survive the end of this agreement. Sections 8 to 10 also survive to the extent needed to resolve outstanding transactions, fulfilment, payments and remedies.

22. Contact

El Camino Studio LLC

8 The Green, Suite B, Dover, DE 19901, United States

support@orriebag.com

Orrie Bag Terms of Service